Architecture 架构
聊天的目的:
- 了解客户需求
- 精准推荐产品
知识的流通:
- 知识整理者
- 知识传播者
- 知识接受者
精准推荐的方式:
- 浏览:根据用户观看的内容进行偏好分析,如今日头条
- 对话:根据用户聊天的内容进行需求分析,如销售人员
- Client talks to bot about his requirements and investment target
- Bot connects to AI for recommended product
- Client would like to proceed with purchase
- Bot sends request to Agent to follow up
- Agent books meeting with client to sign contract
- Client rates Agent and sends feedback to Bot
- AI evolves with feedback from Client and Agent
- Agent sends new product to Bot and Bot will forward to interested client
The 10 subjects any botmaker need to tackle before choosing which technical solutions will power his bot.