Architecture 架构

聊天的目的:

  • 了解客户需求
  • 精准推荐产品

知识的流通:

  • 知识整理者
  • 知识传播者
  • 知识接受者

精准推荐的方式:

  • 浏览:根据用户观看的内容进行偏好分析,如今日头条
  • 对话:根据用户聊天的内容进行需求分析,如销售人员

  1. Client talks to bot about his requirements and investment target
  2. Bot connects to AI for recommended product
  3. Client would like to proceed with purchase
  4. Bot sends request to Agent to follow up
  5. Agent books meeting with client to sign contract
  6. Client rates Agent and sends feedback to Bot
  7. AI evolves with feedback from Client and Agent
  8. Agent sends new product to Bot and Bot will forward to interested client


The 10 subjects any botmaker need to tackle before choosing which technical solutions will power his bot.

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