Ascend Reviews Service (ARS)

  • Listen to your customers

  • Improve customer experience

  • Make strategies for changes

ARE YOU LISTENING TO YOUR CUSTOMERS?

“We’re all learning here; the best listeners will end up the smartest.” – Josh Bernoff

Ascend Reviews Service (ARS) is an online SaaS solution to help business owners collect reviews from their customers, analyze their feedbacks, and take actions to improve their business performance.

ARS is a product of Ascend Technology Ltd.,which focuses on utilizing leading edge data technologies to help customers achieve greater business success.

ARS has following features:

  • Suggested Actions
  • Review App
  • Private Reviews
  • Public Reviews
  • Competitors Analysis
  • Trending Analysis
  • My Account

ARS is charged daily or monthly based on your subscription. You can try it free without providing Credit Card numbers. It can help you improve your business sales up to 18%.

Sandbox

Business Dashboard: http://reviews.ascendtech.ca/dashboard

Access Code: demo123

Review App: http://reviews.ascendtech.ca/r/XYZ

If you need any further information on Ascend Reviews Service, please feel free to contact us:

Website: http://www.ascendtech.ca

Email: [email protected]

Suggested Actions

We summarize all key KPIs from your data and provide you with suggested actions to improve your service. For example:

  • Improve Service and Reduce Wait Time - From Review Text Analytics
  • Monitor customer traffic to make sure business is on right track - From Trending Analysis
  • Improve reviews on Yelp - From Competitor Analysis

Review App

After users scan the QR Code generated for your business, users will see following page. Questsions in the page can be customized based on your business needs. The following questions are samples for Restaurant business.

Public Reviews

You can specify data from internet about your business and we'll scrape them for you to analyze. The following Dashboard shows data from Yelp, Google, and TripAdvisor.

Private Reviews

We'll analyze data users submit and show you the analytic results with Machine Learning algorithms.

  • Sentiment Analysis
  • Positive and Negative Words
  • Aspect Correlation Analysis
  • Review Impact Analysis

Competitor Analysis

If you are interested in understanding your competitors' information from internet, you can set them up in Configuration and our Data Scrap Engine will capture the data for your analysis.

My Account

You can review the Review Form with your questions and print the QR Code for your business.

Implementation Architecture

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